Glen Bullivant

Arbroath - Angus - Dundee - 07939-294-636 -

Having recently gained a Diploma of Higher Education in Computing and IT with the Open University, I am now seeking a challenging and fulfilling post within the IT industry to begin a career and hone my skills while continuing study to Degree level. Studying alongside full-time work, I have a proven willingness to learn and an excellent work ethic.

My enthusiasm, energy and adaptability has allowed me to work successfully within a busy and challenging environment where I particularly enjoy solving problems and finding ways to improve efficiency.


Experience

Technical Helpdesk Analyst

Vision Health/Cegedim

Providing IT technical support to users of Vision software, troubleshooting and performing upgrades and fixes as necessary.

2019 - Present

Information Advisor, promoted to Team Leader

Journeycall Ltd

Managing a team of advisors in a busy contact centre. Mentoring, developing staff, all aspects of HR from interviews to disciplinary, management reports.

2016 - 2019

Document Collector

Self-employed

Accurately completing documentation with people in their homes and returning to the client.

2012 - 2016

Window Cleaning business owner

Self-employed

Started a window cleaning business and grew it to support 4 members of staff. All tasks such as accounts, payments, canvassing and cleaning.

2010 - 2012

Education

Open University

Bachelor of Science
Computing & IT - Software Development Track

Modules: Web and Mobile Technologies, Software Engineering, Data Management and Analysis

Currently studying final year

Open University

Diploma of Higher Education (HND)
Computing & IT - Software Development Track

Modules: Web Technologies, Algorithms and Computability, Java, ITIL, Project Management and SQL Databases

2017 - 2019

Leeds College of Technology

NVQ 3 Machine Printing

2002 - 2004

Abbey Grange C/E High School Leeds

11 GCSE passes

including Maths, English and Sciences at Grade C and above

1995 - 2000

Skills

Programming Languages & Tools
  • Effective communication: • Able to handle contacts at all levels including escalated contacts. • Capable of holding difficult conversations with staff and customers. • Excellent written skills and the ability to produce clear, structured written work. • Strong mathematics and logic skills. • Skilled at explaining complex systems to a general audience
  • Time-management and planning:
    • Experience in a busy contact centre enables me to quickly reassess priorities according to demand. • Ability to identify when and where delegation is appropriate and beneficial. • Being directly responsible for over 30 members of staff, proper planning for feedback and development of those staff is necessary to keep ahead. • Self-accountability.
  • Technologies and specific knowledge:
    • Distinctions in Java and Web Technologies modules, covering Java, PHP, JavaScript and CSS/HTML • MS Dynamics and Dynamics 365 CRM solution. • Other programming knowledge in Python and C#. • In-depth understanding of the GDPR and PCI DSS regulations • Interpreting data and presenting data to non-technical staff and the public.
  • ADDITIONAL INFORMATION
    • Additional training in first line people management and mental health awareness at Dundee & Angus College 2019 • Full, clean driving licence and access to my own vehicle

Interests

Aside from work and studies I am an avid guitarist and enjoy learning new techniques and challenging myself to tackle more and more advanced material.

The rest of the time I spend with my wife and 5 children, playing games, watching Netflix and helping out with maths homework!